Start patient portal replies from an AI draft
My inbox has forty patient messages and every reply starts from a blank box.
Before-and-after pilot Needs a HIPAA agreement (BAA) Organization involvement
Source check: 2026-11-11 · Physician review: not yet recorded
The workflow
- Ask whether your hospital has turned on AI draft replies in the Epic In Basket.
- Open a message and read the draft beside it.
- Edit or discard the draft; never send one you haven't read.
- Notice which message types give useful drafts and use it mainly for those.
Tools and cost
USD unless stated otherwise. Billing periods and eligibility matter. A tool listed here was not necessarily tested in the cited study.
Organization / sales contact
Organization contract required; scope not verified here.
What the evidence supports
A five-week, single-group pilot enrolled 162 clinicians. Drafts were used for about 20% of replies. Reported task burden and work exhaustion improved; reply time did not significantly change.
Primary study · Read the source ↗
Where it goes wrong
There was no randomized control group. Lower self-reported burden is not proof that AI caused the change or improved patient care.